Looking for

Team Lead International Service Desk

We’re looking for you!

Are you interested in leading and coordinating our intralogistics service desk team, ensuring high-quality technical support and efficient service delivery to customers? In this role, you combine technical expertise with leadership responsibilities, focusing on maintaining service performance, managing escalations, and ensuring compliance with service level agreements. 

Team Lead International Service Desk

Your Mission:

• Lead and manage the Service Desk team supporting intralogistics systems and solutions
• Ensure efficient handling of service requests, incidents and technical support cases
• Manage and monitor SLA commitments and service performance
• Act as the primary point of contact for customer escalations and ensure timely resolution
• Coordinate closely with service engineers, software specialists and support teams
• Support troubleshooting of complex issues related to controls systems, automation and software
• Maintain service quality standards and continuously improve service desk processes
• Contribute to resource planning and support scheduling, including 24/7 support coverage
• Provide coaching and guidance to service desk team members
• Maintain clear communication with customers and internal stakeholders

Your Profile: 

• Strong IT background with experience in software systems and industrial controls
• Experience in intralogistics, automation or industrial service environments is preferred
• Proven experience in a service desk, technical support, or service leadership role
• Strong understanding of service management practices and SLA-based support environments
• Excellent problem-solving and multitasking abilities in a dynamic environment
• Strong communication skills with the ability to manage customer escalations effectively
• Team oriented mindset with the ability to motivate and support technical teams
• Willingness to travel approximately 20% when required
• Willingness to participate in a 24/7 support enivronment

What does EAE Solutions offer you?

• A salary that matches your knowledge and experience
• Flexible working hours
• Working in an international environment with engaged colleagues
• Participation in pension scheme, travel allowance, and optional bike plan
• Access to our shared lunch plan
• Extra breaks to unwind with a game of table football
• Plenty of room for personal growth, initiative, and innovation
• 25 vacation days + 1 additional public holiday (based on 40 hours), with the option to purchase extra days
  And of course, social drinks in our communal living area